1 (800) 461-1847

Shipping & Returns


Shipping within Canada

Orders are sent via Purolator Courier unless otherwise specified. Applicable provincial and federal taxes are applied when your order is processed according to where the item will be shipped. Orders are shipped from Hamilton, Ontario and should take one to three business days to process, in addition to the delivery times shown. Isolated and rural areas may take longer.

Taxes

If an order is shipped to the following provinces or territories, Equipment Corps Inc. must collect the applicable taxes as described:

  • British Columbia (BC) – 12% HST on merchandise and freight
  • Alberta (AB) – 5% GST on merchandise and freight
  • Saskatchewan (SK) – 5% GST on merchandise and freight
  • Manitoba (MB) – 7% PST on merchandise plus 5% GST on merchandise and freight
  • Ontario (ON) – 13% HST on merchandise and freight
  • Quebec (QC) – 9.5% PST on the total of the merchandise and freight plus 5% GST on merchandise and freight
  • New Brunswick (NB) – 13% HST on merchandise and freight
  • Nova Scotia (NS) – 15% HST on merchandise and freight
  • Prince Edward Island (PE) – 5% GST on merchandise and freight
  • Newfoundland (NL) – 13% HST on merchandise and freight
  • Northwest Territories (NT) – 5% GST on merchandise and freight
  • Yukon (YT) – 5% GST on merchandise and freight
  • Nunavut (NU) – 5% GST on merchandise and freight   

Canadian taxes are not collected on orders shipped outside of Canada. However, orders shipped outside of Canada are subject to import duties, taxes, and customs processing fees, which are levied once the package reaches its destination. These fees are collected by the carrier or brokerage company and Customers are responsible for paying them. Equipment Corps Inc. is unable to give estimates for these fees. Please contact your local customs office for more information.

Shipping to the USA

Orders sent to the USA are shipped by Purolator International. Orders shipped to the USA are not charged Canadian taxes; however, all orders pass through customs and are subject to import duties, taxes, and custom processing fees. A customs invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees.

Equipment Corps Inc. is unable to provide estimates for customs fees. Check with your local customs office for more information.

Shipping Restrictions

Shipping restrictions may apply to certain products and destinations. These restrictions include regional distribution agreements, hazardous or over-sized products, and complexity in exporting some items.

Returns and Exchanges

Returns and exchanges can be made at our Hamilton Location, by mail, courier or transport. Returns must be prepaid or your parcels will be refused. Returned parcels should be insured, Equipment Corps is not responsible for damages caused by the shipping company. Please call our office if you have any questions or you wish to cancel an order placed online.

Within Canada

Return items must be sent via a prepaid ground service courier or transport company. Ensure your courier or transport companies allow you to track your parcel. Equipment Corps / United Machine tool are not responsible for parcels lost in transport therefore insuring your shipment is encouraged.

From outside Canada

Ship goods prepaid to the address below. To avoid unnecessary delays, please write “Canadian Goods returning” on the outside of the package.

Please Note: Do not return items by UPS or other carriers, as duty and/or brokerage fees will be charged, and your return will be refused by Equipment Corps / United Machine Tool.

If you are requesting an exchange, please remember to include sufficient payment or payment instructions for the return shipping.

Return Policy

Online returns can be made by calling 1-800-461-1847 within 30 days of purchase; however delivery fees are non-refundable. Return the item(s) with a copy of your confirmation email for credit to your original tender or for an Equipment Corps Inc. credit. Merchandise must be returned in unused, like-new condition. Please call for further details.

Send Returns to this address

Equipment Corps Inc.
441 Rennie Street
Hamilton, Ontario
Canada L8H 3P6